1. Return Product Code (RPC) You must fill out the Contact Us forum located under company info on the left of this page to get a Return Merchandise Authorization (RMA) code. Unfortunately, we cannot accept returned products without the RMA code. Please include details about you return/exchange such as size/product you would like to exchange for or if you would like to return your product for a refund. This will help speed up the return process. Once we receive your return/exchange request we will email you (Normally within 24 hours) with your RMA number and return shipping instructions.
2. Golden Rule - All products sent back must be in their new original condition (Not Used, Original Packing, Tags not removed, etc.)
3. Returns - Shipping and handling fees are non-refundable. All items must be returned within 30 Days of order date. The Items will be inspected (not used, original packing, etc.) before the refund is issued.
4. Exchanges - We will exchange products as quick as possible. You will have two options for an exchange. Express Exchange we can temporarily charge your credit card for the cost of the new product(s). Until we receive your exchange. Once the exchange is received your credit card will be refunded the difference in cost. If you do not wish for your credit card to be temporarily charged you can use the Standard Exchange policy. We will send you the replacement product(s) upon receiving the exchanged product(s).
5. Return Shipping Costs - Return Shipping Costs are the Sole responsibility of the customer. However, if we have shipped an incorrect product, We will reimburse the cost of ground shipping.
Certain conditions and exceptions can be applied to our return policy. If you're unsure if your product qualifies, give us a call. We're always working to keep you happy. There are certain items that we cannot accept as returns. These include:
- Chemicals that are open.
- Certain electronic items: Only electrical items that have not been opened may be returned. OEM and aftermarket ignition components are not returnable (coils, stator, CDI).
- Acid filled batteries.
- Undergarments/swimsuits missing the sanitary packaging